An improved method of processing an incoming call while the user is not on the phone and unable to take the call. The claim is that this new process allows the user an option in which the user can press one button on his/her cell phone while the caller is calling the user, and an instant SMS text message is sent from the user's phone to the calling party. This message is also personalized and different messages can be sent to different callers, all based on the phone number the call is coming from and these different messages are sent by pressing the same button. An example is below.(a) When someone is in a meeting, they can not always answer their phone. They can sometimes see who's calling them, because the light on the phone came on or the phone vibrated. Now with the “New Call Waiting Feature 2” program, all the user has to do is press one key on their phone and a personalized message is sent back to the caller. The message may read, “Hi John, thanks for calling. I'm in a meeting now, but I'll call you as soon as I get done. Thanks, Todd.” This program has preprogrammed messages, that when the user presses a key on their phone, a different message will be sent based on who's calling. If John calls the user, he'll get a different message than when Sara calls. If the caller's number is not preprogrammed into the users cell phone, a default message is sent out.(b) When someone is driving down the road and it may be too dangerous to answer the phone or against the law to talk on the phone while driving. The called party the (user), can now hit one button on there phone in which a message is sent back immediately to the caller, saying they are unable to take their call at this time. The caller sees the message and waits for the user to call them back. If the user answers the phone or try's to text back to the caller, they risk possibly getting into an accident.