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A method of monitoring the execution of a process, the method comprising the steps of:a) acquiring process execution data from an ad hoc process;

b) acquiring data relating to the nodes of the ad hoc process; and

c) combining the data acquired in steps a) and b) to compile an ad hoc process workflow.

#1259Application of policy-based techniques to process-oriented IT service management

Applies to Claims 1,2

Submitted by: Matthew ZehrerLast updated: almost 2 years ago

Title Application of policy-based techniques to process-oriented IT service management

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As organizations grow, restructure and merge, IT functions must cope with structural change transparently. Service delivery must therefore be adapted in such manner, that changes to the structure or business activities of the organization are reflected in the management of its supporting IT functions. In order to concentrate on their core activities, organizations outsource IT functions to service providers

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