Pre-Grant Publication Number: 20100268534
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Prior Art (3)
Title Spoken document retrieval from call-center conversations
ISBN
Description
The authors discuss solutions for retrieving information from conversational speech corpora, e.g., call-center data.
Patent/Application # 6173259
Description
A speech-to-text conversion system is provided which comprises at least one user terminal for recording speech, at least one automatic speech recognition processor to generate text from a recorded speech file, and communication means operative to return a corresponding text file to a user, in which said at least one user terminal is remote from said at least one automatic speech recognition processor, and a server is provided remote from said at least one user terminal to control the transfer of recorded speech files to a selected automatic speech recognition processor.
Title Universal Access in Human-Computer Interaction: Applications and Services
ISBN 978-3-540-73282-2
Description
Teaches having multiple users, each with their own transcription stream, which is then merged together using an already existing product called ViaScribe and RealTimeMerge (RTM).
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